Privacy Policy

Introduction

WPRAG ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our semantic search service for WordPress websites, including our website, software, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• • Register for an account
• • Subscribe to our service
• • Contact us for support
• • Participate in surveys or feedback
• • Use our WordPress plugin

This information may include: name, email address, phone number, company name, website URL, and payment information.

Usage Information

We automatically collect certain information when you use our Service:

• • Search queries and interactions
• • Website content indexed through our service
• • Usage patterns and preferences
• • Device information and browser type
• • IP address and location data
• • Performance and error data

Website Content

When you use WPRAG to index your WordPress content, we process and store your website's content including posts, pages, and metadata to provide semantic search functionality. This content is processed to create search embeddings and may be used to generate AI-powered responses.

How We Use Your Information

We use the information we collect to:

• • Provide, maintain, and improve our Service
• • Process semantic search requests
• • Generate AI-powered search responses
• • Manage your account and subscriptions
• • Provide customer support
• • Send service-related communications
• • Analyze usage patterns to improve performance
• • Detect and prevent fraud or abuse
• • Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• • Service Providers: With trusted third-party providers who assist in operating our Service
• • Legal Requirements: When required by law or to protect our rights
• • Business Transfers: In connection with a merger, acquisition, or sale of assets
• • Consent: With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your information:

• • Encryption of data in transit and at rest
• • Regular security audits and assessments
• • Access controls and authentication
• • Regular security training for our team
• • Secure data centers and infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. When you close your account, we will delete your personal information within 30 days, except where retention is required for legal, regulatory, or legitimate business purposes.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• • Access: Request access to your personal information
• • Correction: Request correction of inaccurate information
• • Deletion: Request deletion of your personal information
• • Portability: Request a copy of your data in a portable format
• • Restriction: Request restriction of processing
• • Objection: Object to certain types of processing

To exercise these rights, please contact us at [email protected].

Cookies and Tracking

We use cookies and similar tracking technologies to:

• • Remember your preferences and settings
• • Analyze website traffic and usage
• • Improve our Service performance
• • Provide personalized experiences

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: