Terms of Service

1. Definitions

2. Service Description

WPRAG provides a semantic search platform designed for WordPress websites. Our Service enables:

• Content Indexing: Automatic synchronization and vectorization of your WordPress content for semantic search capabilities.
• Semantic Search: AI-powered search that understands meaning and context, not just keywords.
• AI-Generated Summaries: Retrieval-augmented generation (RAG) that provides contextual answers sourced from your content.
• WordPress Integration: A plugin that connects your WordPress site to our platform with minimal configuration.
• Analytics Dashboard: Insights into search queries, user behavior, and content performance.

3. Account Registration and Security

To access the Service, you must create an account and provide accurate registration information.

3.1 Eligibility

You must be at least 18 years of age and have the legal authority to enter into this Agreement. If you are registering on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

3.2 Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You must notify us immediately of any unauthorized access to your account.
• You are liable for all activities that occur under your account.
• One account may manage multiple WordPress sites according to your Subscription Plan limits.

4. Subscription and Payment

4.1 Subscription Plans

Access to our Service requires an active subscription. Each plan includes specific limits on the number of WordPress sites, indexed documents, and monthly search queries as detailed on our pricing page.

4.2 Billing

• Subscriptions are billed in advance on a monthly or annual basis.
• All fees are quoted in USD and exclude applicable taxes.
• You authorize us to charge your payment method on a recurring basis.
• Failed payments may result in service suspension after a 7-day grace period.

4.3 Refunds

We offer a 14-day money-back guarantee for new subscribers. After this period, subscription fees are non-refundable. Refund requests must be submitted to [email protected].

4.4 Plan Changes

You may upgrade your plan at any time, with prorated charges applied immediately. Downgrades take effect at the next billing cycle. We reserve the right to modify pricing with 30 days' written notice.

5. Acceptable Use Policy

You agree to use the Service in compliance with all applicable laws and these terms. You shall not:

• Index content that you do not own or have rights to use.
• Use the Service to store or transmit malicious code.
• Attempt to reverse engineer, decompile, or extract our algorithms or models.
• Circumvent usage limits or access controls.
• Resell, redistribute, or sublicense access to our Service without written authorization.
• Use automated systems to abuse API rate limits.
• Index content that is illegal, defamatory, or violates third-party rights.
• Use the Service in any manner that could damage, disable, or impair our infrastructure.

6. Customer Content and Data

6.1 Ownership

You retain all ownership rights to your Customer Content. We do not claim any intellectual property rights over the content you submit for indexing.

6.2 License Grant

By using our Service, you grant us a limited, non-exclusive license to:

• Process, index, and store your content to provide semantic search functionality.
• Generate vector embeddings and AI responses based on your content.
• Cache content as necessary for performance optimization.

6.3 Your Representations

You represent and warrant that you have all necessary rights to submit your content to our Service and that your content does not infringe any third-party intellectual property rights.

7. Data Processing and Privacy

Our processing of personal data is governed by our Privacy Policy.

7.1 Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits.

7.2 Data Location

Your data may be processed and stored in data centers located in the United States. By using our Service, you consent to this transfer and processing.

7.3 Data Retention

We retain your indexed content for the duration of your subscription. Upon account termination, your Search Index will be deleted within 30 days, unless legally required to retain it.

8. Service Levels and Availability

8.1 Uptime Commitment

We target 99.9% uptime for our production services, measured on a monthly basis, excluding scheduled maintenance windows.

8.2 Maintenance

We may perform scheduled maintenance with reasonable advance notice. Emergency maintenance to address security issues or critical bugs may occur without prior notice.

8.3 Support

Support is provided via email during business hours. Response times vary by Subscription Plan, with priority support available for higher tiers.

9. AI-Generated Content Disclaimer

10. Intellectual Property

The Service, including all software, algorithms, machine learning models, user interfaces, documentation, and trademarks, is owned by WPRAG and protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to use our WordPress plugin solely in connection with an active subscription. This license terminates upon expiration or termination of your subscription.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• WPRAG shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
• Our total aggregate liability for any claims arising from or related to this Agreement shall not exceed the fees paid by you in the twelve (12) months preceding the claim.
• We are not liable for any damages resulting from the accuracy or inaccuracy of AI-generated content.
• We are not responsible for any third-party services, plugins, or integrations used in conjunction with our Service.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available." We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected.

13. Indemnification

You agree to indemnify, defend, and hold harmless WPRAG and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from: (a) your use of the Service; (b) your Customer Content; (c) your violation of this Agreement; or (d) your violation of any third-party rights.

14. Termination

14.1 Termination by You

You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of your current billing period.

14.2 Termination by Us

We may suspend or terminate your access immediately if you violate this Agreement or if we reasonably believe your use poses a security risk. For non-material breaches, we will provide 30 days' notice before termination.

14.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. You may request an export of your Customer Content within 30 days of termination. After this period, we will delete your data in accordance with our retention policies.

15. Governing Law and Disputes

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any disputes arising from this Agreement shall first be addressed through good-faith negotiations. If unresolved within 30 days, disputes shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association. You agree to bring claims only in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

16. General Provisions

• Entire Agreement: This Agreement constitutes the entire agreement between you and WPRAG regarding the Service.
• Modifications: We may modify this Agreement at any time. Material changes will be communicated with at least 30 days' notice. Continued use after changes take effect constitutes acceptance.
• Severability: If any provision of this Agreement is found unenforceable, the remaining provisions will continue in effect.
• Waiver: Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.
• Assignment: You may not assign this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets.

This Terms of Service Agreement ("Agreement") is a legal contract between you ("Customer," "you," or "your") and WPRAG ("Company," "we," "us," or "our"). By creating an account, installing our WordPress plugin, or accessing our services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.